Shipping & Returns

Shipping Policy

We know you're excited for your chai, and we’re just as eager to get it to you!
All orders are processed and shipped within 1 week from the date of purchase.
You’ll receive a confirmation and tracking details once your order is dispatched.

Currently, we ship across India. Please ensure your delivery details are correct to avoid any delays.

Return Policy

We take great care in packing your favorite tea blends. However, if your order arrives damaged or if there's an issue with the product, don’t worry, we've got you.

You can request a return or replacement within 1 week of delivery. Just drop us an email at with your order details and a clear photo of the issue, and we’ll make it right.

Please note: Returns are only accepted for damaged, expired, or incorrect items. Opened or used products are not eligible.

If you need any help, our team is always here to assist.
Sip back, relax, and let Neelam Tea take care of the rest.