Shipping and Return Policy
At Neelam Tea, we also strive to provide you with high-quality products and a seamless shopping experience. However, if you face any issues with your order, we are happy to assist with returns or replacements under the following shipping and return policy:.
When Can You Return or Replace a Product?
You may request a return or replacement if:
- The wrong product was delivered to you.
- You received an expired product.
- Your order arrived damaged, whether physically or with tampered packaging.
- Items are missing from your order.
When Are Return or Replacement Requests Not Accepted?
We cannot process returns or replacements if:
- The product has been opened, used, or altered in any way.
- The original packaging, including mono cartons and labels, is missing.
- The request is made more than 24 hours after delivery.
- Damage or missing items are reported beyond 24 hours from delivery.
How to Process a Return?
Furthermore, if there is a quality issue, contact our customer care team within 24 hours of delivery. Our representatives will guide you through the return process and ensure a resolution as quickly as possible.
Shipping and Return Policy – How It Works
Once your order is placed, we carefully inspect every product to ensure it meets our quality standards. After passing the final quality check, the products are securely packed and handed over to our trusted delivery partner. Your package will be delivered within seven working days. If delivery is unsuccessful, our courier partner will contact you to arrange a suitable time.
We appreciate your trust in Neelam Tea and are committed to making your shopping experience smooth and hassle-free. If you have any questions, feel free to reach out!